Major Kim walks and talks estate agent competency.
For us she’s done EVERYTHING you could think of from an estate agency. From the buying / selling / renting basics, to project managing a million buck build, sectioning multiple units, facilitating a body corporate (registration, agreements, meetings, decisions, secretariat), council negotiations, legal representation on our behalf, sourcing materials, builders and surveyors and managing the threads between. So I can really can testify: all they do is brilliantly done.
Major Kim was my sister’s find, to manage a house rental. Since then she’s managed 10 properties for us. I would recommend her upfront for her presence: for being there, unfailingly, always pitching and never shirking and never missing stuff. Never a call unanswered or returned, never a promise not delivered, never an opportunity missed, never an issue unresolved.
Then there’s the straight talking and honesty, coupled with performance discipline – so that Kim and her team deliver reliable service as a baseline. Kim talks, openly and easily, so you know everyone is going to be involved and up to speed. This is great when you phone her office, because you know the service is continuous across her team. As is their commitment. The business IS the service, I would say, and its personal and intimate and friendly, but also professional. In a seaside suburb, with community networks and family values, this is a great way to do business. It works, because its appropriate for the market. As a result you know the sale or purchase or rent (and the rest!) of your property is perfectly pitched, has integrity and is fair.
When we had a really troublesome issue over access and land usage rights with a neighbour, Kim calmly took the issue off our hands (without us even having to ask her to), negotiated a friendly solution that didn’t antagonise them or infringe on our rights and was clear and easy to understand by everyone. And she buttoned it down with the council as well (again, this was a step beyond!) so there couldn’t be recourse either way. Result? No antagonism, everyone get’s on and we shared the cost of a mutual benefit structural improvement neither could afford on our own. Its a good example of how handling some tenancies extended to real value add. Oh, and she didn’t charge extra – ‘though she should.
I could go on. But I think what I would stress is that (1) the company has all the technical competencies and is registered for all the services that make for a totally comprehensive agency and property management portfolio. BUT (2) they deliver against this corporate standard in the style a local, friendly, community-based operation. They’re a first-name type of business, let’s say, who are smart, on the ball and professional. Its a nice balance to deal with: excellent friends for your house.